Effective Date: September 16, 2026 · Last Updated: September 16, 2026
Track A Plane is operated by RS Aviation Group LLC, a Florida limited liability company doing business as Track A Plane.
Track A Plane may offer one-time purchases, monthly subscriptions, quarterly subscriptions, listing services, advertising services, promotional services, featured listings, and other paid marketplace products.
This Refund & Cancellation Policy explains how cancellations and refunds generally work.
Specific products or services may have additional terms disclosed at the time of purchase.
Payments through Track A Plane may be processed through Square.
Available payment options may include:
When you purchase a recurring Track A Plane service, you authorize Track A Plane, through its payment processor, to charge your selected payment method at the recurring interval disclosed during checkout or in your agreement.
For example:
The recurring charge continues until the subscription or applicable agreement is:
The specific price, billing frequency, renewal terms, and cancellation method should be disclosed before or at the time of purchase.
You may request cancellation of a recurring service by contacting:
Where account functionality permits cancellation directly through the Track A Plane website, you may also use the available cancellation controls.
Cancellation requests should include:
Unless otherwise stated in the applicable offer or required by law, cancellation generally prevents future recurring charges but does not automatically create a refund for the billing period that has already begun.
Your service may remain active through the end of the period that has already been paid for, depending on the product and applicable terms.
One-time purchases are generally non-refundable after the purchased service has been delivered or materially performed, except where:
A listing fee may cover the publication, processing, hosting, promotion, or other services associated with a listing.
If a listing has already been published or the applicable service has already been substantially provided, cancellation may not result in a refund unless otherwise stated.
If Track A Plane receives payment for a listing and rejects the listing before publication because it does not satisfy Track A Plane’s policies, we may provide a refund where appropriate.
A refund is not guaranteed when rejection results from inaccurate information, prohibited content, fraud, abuse, intellectual-property violations, or other user misconduct.
If a listing is removed because it violates the Terms of Service, Listing Policies, applicable law, or other marketplace requirements, Track A Plane generally is not required to refund fees already paid for services that have already been provided.
Nothing in this policy limits rights that cannot legally be waived.
Featured placements, promotional upgrades, enhanced visibility, advertising placements, or similar promotional services may be non-refundable once the promotional service has begun.
If Track A Plane is unable to provide a purchased promotional service due to a technical or operational issue, we may provide an appropriate remedy, which may include a refund, credit, replacement service, or extension.
If you believe you were charged twice for the same purchase or were charged because of a technical billing error, contact:
Please provide the relevant transaction information.
We will investigate and, where an error is confirmed, take appropriate corrective action.
If a recurring payment fails, Track A Plane or its payment processor may attempt to process the payment again.
Track A Plane may restrict, suspend, or terminate access to paid services if payment remains unsuccessful.
Users remain responsible for amounts properly owed under the applicable agreement or purchase.
Track A Plane may change pricing for future purchases or renewals.
Where required by applicable law, recurring customers will receive appropriate notice of material changes before they take effect.
If a price change requires a new authorization or provides a cancellation right under applicable law, Track A Plane will follow the applicable requirements.
Applicable taxes, fees, or government charges may be added to purchases where required.
The amount of applicable taxes may depend on the transaction and the purchaser’s location.
To request a refund, contact:
Please include:
Providing complete information helps us process the request efficiently.
Refund requests are reviewed based on:
A refund decision does not establish a precedent for unrelated transactions.
Approved refunds will generally be returned through the original payment method or another appropriate method.
Processing times may depend on the payment processor and financial institution.
Track A Plane cannot control the exact time required for a financial institution to post a refund.
If you believe a charge is incorrect, please contact:
We encourage customers to contact us first so we can investigate and attempt to resolve billing issues.
Nothing in this policy limits any rights a customer may have under applicable law or applicable payment-network rules.
If you enter into a separate written agreement with Track A Plane containing different payment, cancellation, or refund terms, the written agreement may control to the extent permitted by law.
Nothing in this Refund & Cancellation Policy is intended to waive or restrict a right or remedy that cannot lawfully be waived or restricted.
Track A Plane may update this Refund & Cancellation Policy from time to time.
The current version will be posted on this page with the applicable effective and updated dates.
For cancellation, billing, or refund questions:
For legal matters:
legal@trackaplane.com
RS Aviation Group LLC
DBA Track A Plane
Homestead, FL 33031
United States
Track A Plane
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